Last updated: August 2026
All credit purchases and payments made on Playra are non-refundable as cash once processed. However, certain cancellations are eligible for in-app credit refunds as described below.
One policy applies to all activities, based on how long before your slot you cancel. All refunds are issued as Playra wallet credit — payments are non-refundable to your original method.
Multi-hour bookings are treated as separate slots. Each slot is judged on its own start time: any slot already started is forfeited, and every upcoming slot is refunded under the same rule above.
Where the rest goes. Your slot is held for you and taken off sale, so the amount not refunded is kept as a cancellation fee, shared between the venue and Playra. Some venues set their own cancellation terms — where they do, the venue's own policy is shown on the venue page and at checkout and takes precedence. If a venue cancels on you, or a technical fault on our side stops you playing, contact us at playratbd@gmail.com and we will credit you in full.
Important note: Credit refunds are returned to your Playra wallet automatically and can be used for future bookings. Credit refunds cannot be withdrawn as cash.
Once a queue match is confirmed and paid, it cannot be cancelled or refunded by any player — including the room host. Because a queue match reserves a shared court for a group at a fixed time, all shares are final. Please only accept a match you are sure you can attend.
Cash refunds to original payment method are ONLY issued for:
All other refunds are in-app credits only.
Playra does not currently charge any subscription fees. The terms below will apply once paid subscription plans are introduced in a future update.